**Last updated: 19 August 2026**
These Terms and Conditions explain the basis on which Bookkeeping Packages Ltd provides bookkeeping and related services.
They apply both where a client engages us directly and where we provide confidential white-label or subcontracted Services through an accountant, fractional finance director, business adviser or other professional Intermediary.
These Terms apply to business-to-business engagements only. We do not provide consumer bookkeeping services for private or household purposes.
## 1. About us and definitions
Bookkeeping Packages Ltd is a company registered in England and Wales under company number 16601215.
Our registered office is:
167-169 Great Portland Street
London
England
W1W 5PF
In these Terms:
* **“we”, “us” and “our”** mean Bookkeeping Packages Ltd;
* **“Client”** means the person or organisation contracting with and paying us;
* **“Direct Client”** means a business, charity, church or other organisation engaging us for its own bookkeeping;
* **“Intermediary”** means an accountant, fractional finance director, business adviser, mentor or other professional organisation engaging us to support one or more of its clients;
* **“End Client”** means a client of an Intermediary whose records we process as part of a white-label or subcontracted arrangement;
* **“Services”** means the bookkeeping and related services described in a quotation, proposal, Engagement Schedule or other written agreement;
* **“Engagement Schedule”** means a quotation, proposal, service schedule, client register, written scope or email confirmation recording the Services, fees and responsibilities for a particular engagement; and
* **“Business Day”** means a day other than Saturday, Sunday or a public holiday in England.
## 2. How an agreement is formed
An agreement is formed when the Client:
* accepts our quotation, proposal or Engagement Schedule;
* signs an applicable agreement;
* instructs us to begin work;
* provides access to records or software; or
* pays our first invoice.
The agreement consists of:
* the applicable Engagement Schedule;
* these Terms;
* any signed white-label or subcontracted services agreement;
* any applicable Data Processing Agreement; and
* any other document expressly incorporated into the engagement.
For a white-label arrangement, the commercial services agreement and Article 28 Data Processing Agreement may form one combined document, with the data-processing provisions included as a schedule.
If documents conflict, a specifically agreed Engagement Schedule, signed white-label agreement or Data Processing Agreement takes priority over these general Terms to the extent of that conflict.
## 3. Services and scope
We provide professional bookkeeping and related administrative services.
Depending on the agreed scope, these may include:
* transaction processing and categorisation;
* bank, credit-card and payment-platform reconciliations;
* sales and purchase ledger maintenance;
* processing invoices, receipts and supporting documents;
* payroll processing and related submissions;
* VAT record preparation and VAT Return submission;
* management reports;
* control-account reconciliations;
* bookkeeping catch-up or correction work; and
* other bookkeeping support agreed in writing.
The precise Services for each Client or End Client will be recorded in an Engagement Schedule or client register.
Services not expressly included are outside scope.
We may pause affected work and request further instructions where:
* records are incomplete;
* an instruction is unclear, inconsistent or potentially unlawful;
* specialist professional judgement outside our agreed role is required;
* required access or authority is unavailable; or
* continuing without clarification could produce inaccurate records or an incorrect filing.
Changes to routine instructions, End Clients, reporting schedules and operational contacts may be agreed in writing, including by email, without re-signing the entire agreement.
## 4. Professional status and excluded services
We provide bookkeeping and related administrative services.
Unless expressly agreed otherwise, we do not:
* prepare statutory year-end accounts;
* prepare corporation tax or personal tax returns;
* provide regulated financial, investment or legal advice;
* provide audit or assurance services;
* act as an insolvency practitioner;
* make management decisions for a Client or End Client;
* approve expenditure or financial commitments; or
* guarantee a particular tax, commercial or financial outcome.
General observations arising from bookkeeping work are provided for information only.
Matters requiring accounting, taxation, legal, investment or other specialist advice should be referred to an appropriately qualified professional.
The Client remains responsible for deciding whether specialist advice is required and for appointing an accountant or other adviser where appropriate.
## 5. Direct Client engagements
Where a Direct Client engages us, that Direct Client is responsible for:
* providing complete and accurate information;
* granting the access reasonably required to perform the Services;
* answering queries promptly;
* informing us of relevant deadlines and cut-off dates;
* reviewing reports and filing summaries;
* approving submissions where approval is required;
* retaining original business records where legally required;
* maintaining appropriate licences, subscriptions and system access; and
* informing us promptly of material changes to its business, ownership, tax status or bookkeeping requirements.
The Direct Client remains legally responsible for its business records, returns, filings, taxes and statutory deadlines, even where we assist with their preparation or submission.
## 6. White-label and Intermediary engagements
We may provide Services confidentially for an Intermediary.
In this arrangement:
* the Intermediary is our Client;
* the Intermediary is responsible for paying our fees unless expressly agreed otherwise;
* the Intermediary retains ownership and management of its commercial relationship with each End Client;
* no End Client becomes our contractual client merely because we access its records or communicate with it;
* we will act under the Intermediary’s reasonable and lawful instructions;
* the Intermediary will determine and communicate the agreed scope for each End Client;
* the Intermediary will ensure that its agreement with each End Client permits our appointment as subcontractor and, where applicable, sub-processor;
* the Intermediary will obtain required permissions, authorities and system access;
* the Intermediary remains responsible for its professional advice, strategic recommendations and management decisions;
* we will not give tax, accounting, investment or legal advice in the Intermediary’s name unless separately agreed and appropriately authorised;
* we will not bind the Intermediary or an End Client to a contract, expenditure or financial commitment;
* we will communicate with End Clients only through authorised channels and under agreed branding; and
* the Intermediary will complete any final review or approval allocated to it.
The Intermediary may authorise us to communicate directly with an End Client for routine bookkeeping queries. This communication does not create a separate contract between us and the End Client.
We will not quote, invoice or collect fees directly from an End Client, or expand an End Client’s scope, without the Intermediary’s written approval.
During the engagement and for 12 months after the relevant End Client leaves the Services, we will not knowingly solicit that End Client for substantially similar services or contract with it other than through the Intermediary.
This restriction does not prevent:
* work for a demonstrably pre-existing client;
* general marketing not directed at the End Client; or
* an unsolicited approach initiated by the End Client.
Where an End Client makes an unsolicited approach concerning the Services, we will notify the Intermediary and will not proceed without written agreement while the restriction applies.
Commercial terms, client allocation, confidentiality, responsibility, liability, insurance and data protection may be recorded in a specific white-label services agreement.
## 7. Engagement Schedules and client registers
An Engagement Schedule may record:
* the legal entity or entities covered;
* the agreed Services;
* transaction volumes and complexity;
* bank accounts, credit cards and payment platforms;
* accounting, payroll and document systems;
* VAT and payroll requirements;
* reporting frequency and format;
* deadlines and cut-off dates;
* responsibility for reviewing and approving work;
* the applicable fee;
* service assumptions;
* insurance requirements;
* data-processing details; and
* excluded or additional work.
One master white-label agreement may cover multiple End Clients.
A separate client register or schedule may be used to add, remove or amend individual End Clients without re-signing the entire master agreement, provided each change is agreed and retained in writing.
Client references may be used instead of names where the identity of the portfolio is commercially sensitive.
## 8. Pricing and changes in workload
Our fees are based on the agreed Services, transaction volume, complexity, systems and level of responsibility.
Relevant factors may include:
* the number of transactions;
* the number of entities and accounting files;
* the number of bank, credit-card and loan accounts;
* the number of payment processors or sales platforms;
* VAT schemes and filing frequency;
* payroll headcount and complexity;
* foreign currencies;
* reporting requirements;
* the condition of existing records;
* the number and complexity of queries;
* the urgency of the work; and
* the responsibility allocated to us.
Fees will be set out in a quotation, invoice, Engagement Schedule or signed agreement.
A quoted fee applies only to the scope, volumes, systems and assumptions on which it was based.
If volume, complexity, responsibilities, systems or deadlines change materially, either party should notify the other.
We may propose a revised:
* scope;
* fee;
* capacity allocation;
* timetable; or
* method of working.
We will normally discuss a material change before applying it. We are not required to absorb materially expanded work at the original price.
For portfolio or white-label engagements, fees may be agreed as:
* a portfolio price;
* a retainer;
* a tiered fee;
* a fee allocated by End Client or volume band;
* an hourly allocation; or
* another structure agreed with the Intermediary.
## 9. Catch-up, correction and urgent work
Where records are incomplete, materially behind or approaching a filing deadline, we may conduct an initial review before agreeing to undertake the work.
Catch-up, correction, migration, investigation and urgent deadline work may:
* be quoted separately;
* require payment in advance;
* be subject to different deadlines; or
* require a revised Engagement Schedule.
We may decline urgent work where there is insufficient time, information, authority or professional basis to complete it properly.
Accepting routine ongoing work does not mean that historic correction, reconstruction or investigation work is included unless expressly stated.
## 10. Fees, invoices and payment
Invoices will be issued at the frequency stated in the Engagement Schedule.
Depending on the arrangement, this may be:
* monthly;
* quarterly;
* annually;
* in advance;
* in arrears;
* on completion of specified work; or
* according to another agreed milestone.
Invoices are payable by the date shown on the invoice or within the payment period stated in the Engagement Schedule.
We may require payment in advance for catch-up work, urgent work or an initial service period.
A Client disputing an invoice should notify us promptly in writing, explain the amount disputed and provide reasonable supporting detail. The undisputed amount remains payable.
An Intermediary must pay our fees irrespective of whether it has received payment from an End Client.
The Client may not withhold or set off an undisputed amount because of a separate dispute or non-payment by an End Client.
Where a business invoice is overdue, we reserve the right to claim:
* statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998;
* the applicable fixed sum for the cost of recovering the late payment; and
* reasonable recovery costs where legally recoverable.
If an invoice becomes materially overdue, we may:
* pause affected Services;
* withhold incomplete work pending payment;
* decline further instructions; or
* terminate the affected engagement after reasonable notice.
Where practicable, we will provide at least five Business Days’ notice before suspending routine Services for an undisputed overdue invoice.
We are not responsible for a deadline missed because Services were reasonably suspended due to non-payment.
Unless stated otherwise, fees are exclusive of VAT. If VAT is chargeable, it will be added at the applicable rate.
## 11. Information and records
The Client must ensure that information supplied by it, an End Client or another person acting on its behalf is:
* complete;
* accurate;
* relevant;
* not misleading; and
* provided in sufficient time.
We may rely on information and explanations supplied to us unless they are obviously inconsistent or we have expressly agreed to verify them.
We are not responsible for errors, omissions, penalties or delays caused by:
* missing, inaccurate or misleading information;
* late responses or approvals;
* unavailable supporting documents;
* incorrect opening balances or historic records;
* changes that were not disclosed;
* third-party actions or system failures; or
* instructions that were incomplete or subsequently changed.
The Client must retain original records for the periods required by law. Our possession of copies does not remove that responsibility.
We will maintain reasonable records of the work performed within the agreed scope.
## 12. Filings, authority and approval
We will submit VAT Returns, payroll submissions or other filings only where:
* submission is included in the Engagement Schedule;
* the required information has been provided;
* the necessary authority remains valid; and
* any required approval has been received.
Unless expressly stated otherwise, the Client, Intermediary or End Client must approve the relevant figures or filing summary before submission.
If approval, authority or required information is not received by the stated cut-off, we may decline to submit the filing.
The Client or End Client remains responsible for statutory filing and payment deadlines.
The Client must ensure that required HMRC, software, banking and agent authorisations remain valid.
We will not make payments, transfer funds or approve financial commitments unless this has been expressly agreed with appropriate authority and controls.
Preparing a payment file, list or schedule does not constitute approval of the underlying payments.
## 13. Anti-money laundering, sanctions and identity checks
Professional bookkeeping is an accountancy service for the purposes of UK anti-money laundering requirements.
Each party remains responsible for its own non-delegable obligations relating to:
* money laundering;
* terrorist financing;
* proliferation financing;
* sanctions;
* customer due diligence;
* record keeping;
* internal reporting; and
* suspicious-activity reporting.
We may be required to:
* conduct customer due diligence;
* verify identity and beneficial ownership;
* understand the purpose of a relationship;
* assess risk;
* conduct sanctions and politically exposed person checks;
* retain relevant records; and
* report suspicious activity.
The Client must provide information reasonably requested for these purposes.
We may refuse to begin work, pause the Services or terminate an engagement where:
* required due diligence cannot be completed;
* evidence of appropriate supervision is unavailable;
* an instruction may be unlawful;
* continuing would breach a legal or regulatory requirement; or
* continuing would create an unacceptable financial-crime risk.
No party may rely on another party’s customer due diligence under Regulation 39 of the Money Laundering Regulations unless that reliance is expressly recorded and every applicable condition has been satisfied.
Reliance on customer due diligence is separate from any exception from separate anti-money laundering supervision.
An exception for subcontracted accountancy services applies only where every applicable condition is satisfied, including that:
* all of the subcontractor’s customers are appropriately supervised accountancy service providers or banks;
* the subcontractor does not conduct direct business on its own account with those customers’ clients;
* the subcontractor is included within the supervised customer’s applicable anti-money laundering controls and procedures;
* the subcontractor is included within applicable suspicious-activity reporting and training arrangements; and
* a written contract confirms that the entire relationship complies with anti-money laundering requirements.
If any condition ceases to be satisfied, a lawful alternative supervision arrangement must be established before affected work continues.
Because Bookkeeping Packages Ltd may also serve Direct Clients, we will maintain our own anti-money laundering supervision where required and will not assume that an Intermediary’s supervision covers unrelated direct engagements.
Nothing in these Terms requires a party to disclose that a suspicious-activity report has been made or to provide information where disclosure is prohibited by law.
## 14. Data protection
Each party must comply with Applicable Data Protection Law, including the UK GDPR and Data Protection Act 2018, as amended including by the Data (Use and Access) Act 2025.
Our data-protection role depends on the nature of the Processing:
* we may act as independent controller for our administration, invoicing, legal obligations, security, anti-money laundering responsibilities, insurance and legal claims;
* we may act as processor when handling personal information on the instructions of a Direct Client; and
* we may act as sub-processor when providing white-label Services through an Intermediary.
Where we act as processor or sub-processor, the parties will enter into or incorporate a binding Data Processing Agreement containing the provisions required by Article 28 of the UK GDPR.
An Intermediary must ensure that:
* it has the necessary authority from every relevant End Client;
* its End Client agreement permits our appointment;
* its privacy arrangements provide any required transparency;
* the relevant controller has identified an appropriate lawful basis and any required special-category condition; and
* its instructions are lawful, fair, accurate and complete.
Where data-processing terms form a schedule to a signed white-label agreement, that schedule is the applicable Data Processing Agreement.
If a Data Processing Agreement conflicts with another part of the engagement concerning the protection or Processing of personal information, the Data Processing Agreement takes priority to the extent of that conflict.
Our handling of personal information is explained further in our Privacy Policy.
## 15. Confidentiality
Each party must keep confidential all non-public commercial, financial, personal and technical information received through the engagement.
Confidential information includes:
* Client and End Client identities;
* pricing;
* financial records;
* credentials;
* instructions;
* business methods;
* professional materials; and
* the existence and nature of a white-label relationship.
Confidential information may be used only to:
* perform or administer the agreement;
* comply with law or regulation;
* meet professional, supervisory or insurance obligations;
* prevent fraud; or
* establish, exercise or defend legal rights.
Confidential information may be disclosed only:
* with appropriate permission;
* to authorised personnel who need it;
* to professional advisers or insurers;
* to approved service providers subject to appropriate obligations;
* where required by law, regulation, court order or a competent authority; or
* where reasonably required to prevent fraud or protect legal rights.
Confidentiality obligations continue for six years after termination and indefinitely for:
* personal information;
* trade secrets; and
* information that remains confidential by its nature or under applicable law.
## 16. Software, systems and document exchange
The Client will provide the system access reasonably required to perform the Services.
This may include access to:
* accounting software;
* payroll systems;
* document-storage services;
* bank feeds;
* payment platforms;
* sales platforms; and
* HMRC services.
Access should be provided through named user accounts wherever possible.
Passwords, authentication codes and sensitive documents should not be sent through insecure channels.
Documents may be exchanged through Xero, QuickBooks, Dropbox, email or another agreed platform.
Third-party platforms are subject to their own:
* terms;
* security arrangements;
* functionality;
* licensing; and
* availability.
We are not responsible for:
* third-party outages;
* software faults or changes;
* bank-feed interruptions;
* loss caused solely by a provider outside our reasonable control; or
* the Client’s or End Client’s failure to maintain licences, subscriptions, access or appropriate security.
We will take reasonable steps to mitigate the effect of a third-party failure on the Services.
A platform selected, contracted and controlled directly by a Client, Intermediary or End Client remains under that party’s control.
## 17. Security and access
Each party must maintain appropriate security for the systems, devices, accounts, credentials and transfer methods under its control.
Appropriate measures may include:
* named accounts;
* multifactor authentication where available;
* strong password management;
* supported and updated devices;
* least-privilege access;
* secure document exchange;
* prompt access removal; and
* appropriate backup and continuity arrangements.
Each party must notify the other promptly after becoming aware of a security incident that may materially affect information processed under the engagement.
We will maintain continuity and recovery arrangements proportionate to the nature, size and risk of our Services.
No identifiable Client or End Client information should be placed into a publicly available generative artificial-intelligence service unless the Processing has been expressly authorised and appropriate contractual, confidentiality and data-protection safeguards are in place.
## 18. Personnel, contractors and sub-processors
We may use suitably experienced personnel, contractors or specialist service providers to support the Services, provided appropriate confidentiality, security and data-protection arrangements are in place.
Where a third party will process personal information as our sub-processor, we will comply with the authorisation, notice and contractual requirements in the applicable Data Processing Agreement.
A platform selected and controlled directly by the Client, Intermediary or End Client does not become our sub-processor merely because we are instructed to access it.
We remain responsible for managing work performed on our behalf within the agreed scope, as required by applicable law and contract.
## 19. Service standards and availability
We will perform the Services with reasonable care and skill.
Estimated turnaround times depend on receiving:
* complete information;
* functioning system access;
* clear instructions;
* required authority; and
* approvals by the applicable cut-off.
Unless expressly agreed in writing, time is not of the essence.
We may be unavailable during notified holidays, illness or circumstances outside our reasonable control.
Where practicable, we will provide advance notice and maintain proportionate continuity arrangements.
We do not guarantee uninterrupted access to a third-party platform or a particular commercial, tax or financial result.
## 20. Client review and correction of errors
The Client, Intermediary or designated reviewer must review reports, reconciliations and filing summaries within a reasonable period and notify us promptly of any apparent error or omission.
Where we make an error because we failed to perform the agreed scope with reasonable care and skill, we will take reasonable steps to correct our work without an additional professional fee.
This does not apply where the issue results from:
* incomplete or inaccurate information;
* late information or approval;
* a subsequent change;
* a third-party action;
* a pre-existing error;
* an unauthorised alteration; or
* work outside the agreed scope.
Correcting our work does not remove the Client’s responsibility to review figures, make management decisions and obtain specialist advice where appropriate.
## 21. Intellectual property and records
The Client or End Client retains ownership of its underlying business records and data.
An Intermediary retains ownership of its:
* branding;
* client materials;
* proprietary templates; and
* professional deliverables.
We retain ownership of our pre-existing:
* templates;
* procedures;
* methods;
* checklists;
* workflows; and
* general knowledge and experience.
Subject to payment of outstanding fees, the Client may use engagement-specific work produced for it or a relevant End Client for its internal business and professional purposes.
An Intermediary may incorporate engagement-specific work into its own service for the relevant End Client.
The Client must not represent unreviewed or materially altered work as having been approved by us.
On termination, records will be returned, made available, retained or deleted in accordance with applicable law and any relevant Data Processing Agreement.
## 22. Insurance
We will maintain professional indemnity insurance appropriate to the nature of our business.
Before undertaking material white-label work, we will review whether our applicable insurance responds to:
* the agreed bookkeeping activities;
* confidential subcontracted delivery;
* the relevant client sectors; and
* associated privacy or data risks.
The applicable insurance limits or requirements may be recorded in the Engagement Schedule or signed white-label agreement.
An Intermediary must maintain insurance appropriate to its own professional services, advice and responsibilities.
Each party will provide reasonable evidence of applicable insurance where requested, subject to insurer restrictions.
Insurance does not increase a contractual liability cap or make an insurer directly liable under the agreement.
## 23. Liability
Nothing in these Terms excludes or limits liability for:
* death or personal injury caused by negligence;
* fraud or fraudulent misrepresentation; or
* any liability that cannot lawfully be excluded or limited.
Subject to the above, we are not liable for:
* indirect or consequential loss;
* loss of profit, revenue, opportunity, goodwill or anticipated savings;
* decisions made using incomplete, draft or unapproved information;
* penalties caused by late, incomplete or inaccurate information or approval;
* matters outside the agreed scope;
* errors in records created before our engagement;
* acts or omissions of the Client, End Client, Intermediary or another adviser;
* a third-party platform failure outside our reasonable control; or
* an event outside our reasonable control.
Our aggregate liability arising from an engagement will not exceed the liability cap stated in the applicable Engagement Schedule or signed agreement.
If no separate liability cap is stated, our aggregate liability will not exceed the total fees paid or payable to us for the affected Services during the 12 months immediately preceding the event giving rise to the claim.
Where a claim relates solely to one End Client within a portfolio arrangement, the liability cap will be calculated by reference to the fees reasonably attributable to that End Client during the same period, unless the signed agreement states otherwise.
The limitations in this section apply to claims in contract, tort, negligence, breach of statutory duty or otherwise, to the extent permitted by law.
Nothing in these Terms limits the statutory rights of an individual under Applicable Data Protection Law.
Each party must take reasonable steps to mitigate any loss it suffers.
## 24. Term, suspension and termination
The engagement begins on the agreed start date and continues for the initial term or billing period stated in the Engagement Schedule.
After an initial term, either party may terminate the engagement by giving the notice stated in the Engagement Schedule.
If no notice period is stated, either party may terminate on 30 days’ written notice.
Either party may terminate immediately by written notice where the other party:
* commits a material breach that cannot be remedied;
* fails to remedy a remediable material breach within a reasonable period after written notice;
* becomes insolvent; or
* creates a situation in which continuing would breach the law.
We may suspend or terminate affected Services where:
* fees remain materially overdue;
* required customer due diligence cannot be completed;
* evidence of required supervision is unavailable;
* instructions are unlawful or materially misleading;
* there is a serious confidentiality or security breach;
* there is fraud, abuse or unacceptable professional risk; or
* the working relationship has irretrievably broken down.
We will provide reasonable notice where lawful and practicable.
The Client remains responsible for fees and properly incurred costs up to the termination date.
An individual End Client may be removed from a portfolio without terminating the entire white-label agreement.
Termination does not affect:
* accrued rights;
* unpaid fees; or
* provisions intended to continue after termination.
## 25. Handover following termination
Following termination, we will reasonably cooperate with an orderly handover.
Routine export or release of current records is included within the termination process.
Substantial additional work involving:
* reconstruction;
* historic queries;
* bespoke exports;
* investigation; or
* support for a successor
may be charged at the applicable additional-work rate, unless required to remedy our material breach.
The Client is responsible for removing our access to systems and authorisations it controls when access is no longer required.
We may also remove ourselves from systems, bank feeds and agent authorisations following termination.
Personal information will be returned, retained or deleted in accordance with applicable law and the relevant Data Processing Agreement.
Where information remains within a system controlled by the Client or End Client, removal of our access and deletion of copies under our control will satisfy our applicable obligation, subject to lawful retention requirements.
## 26. Complaints about the Services
If a Client is dissatisfied with the Services, it should contact us promptly at:
[support@bookkeepingpackages.co.uk](mailto:support@bookkeepingpackages.co.uk)
The complaint should explain:
* what has happened;
* the relevant Client or End Client;
* any affected work or period;
* supporting information; and
* the outcome sought.
We will review the complaint and seek to provide a fair and proportionate response.
Making a complaint does not remove the Client’s obligation to pay undisputed invoices.
Data-protection complaints will be handled under the complaints procedure in our Privacy Policy.
## 27. General provisions
### Independent contractors
We act as an independent contractor.
Nothing in the agreement creates an employment relationship, partnership, joint venture, fiduciary relationship or general agency between the parties.
White-label communication under an Intermediary’s branding does not give us authority to bind the Intermediary.
### Assignment
Neither party may transfer the agreement without the other party’s prior written consent, which must not be unreasonably withheld.
Either party may transfer the agreement as part of a genuine sale, restructuring or succession of its business, provided equivalent confidentiality and data-protection obligations continue.
### Third-party rights
Unless expressly stated otherwise, no person other than the contracting parties has a right to enforce the agreement under the Contracts (Rights of Third Parties) Act 1999.
### Severability
If a provision is found to be invalid or unenforceable, it will be modified to the minimum extent necessary or removed. The remaining provisions will continue in effect.
### Waiver
A failure or delay in enforcing a right does not waive that right.
### Force majeure
Neither party will be liable for delay or failure caused by circumstances beyond its reasonable control, excluding lack of funds.
The affected party must:
* notify the other party where practicable;
* take reasonable steps to reduce the effect; and
* resume performance when reasonably possible.
If material disruption continues for 30 days, either party may terminate the affected Services on written notice without liability for future fees.
### Entire agreement
These Terms and the documents incorporated into the engagement constitute the entire agreement concerning the Services and replace earlier discussions or representations concerning the same subject.
Nothing in this provision limits liability for fraud or fraudulent misrepresentation.
### Changes
We may update these public Terms to reflect changes in our Services, systems or legal obligations.
A material change affecting an existing engagement will be notified reasonably in advance.
A substantive change to an agreed scope, price or liability provision will not take effect merely because the public Terms have been updated.
### Notices
Notices may be sent by email to the most recent address provided by the receiving party.
A notice is treated as received when no delivery failure is reported or, if sent outside normal business hours, on the next Business Day.
Operational instructions and schedule updates may also be agreed by email where the applicable agreement permits.
## 28. Governing law and jurisdiction
The agreement and any non-contractual obligations arising from it are governed by the law of England and Wales.
The courts of England and Wales have exclusive jurisdiction unless the parties expressly agree another dispute-resolution process in writing.
## 29. Contact
Questions about these Terms should be sent to:
Bookkeeping Packages Ltd
Registered office: 167-169 Great Portland Street, London, England, W1W 5PF
Company number: 16601215
Email: [support@bookkeepingpackages.co.uk](mailto:support@bookkeepingpackages.co.uk)
Telephone: 07813 832419